CEPF
Protecting Nature's Hotspots for people and prosperity

Complaint Mechanisms

CEPF provides a written explanation to all applicants whose proposals are unsuccessful as part of its focus on building civil society capacity. Applicants are encouraged to contact the relevant Regional Implementation Team or CEPF grant director if they have additional questions about the decision. If the applicant is not satisfied with the response, a grievance may be submitted to the CEPF Executive Director at cepfexecutive@conservation.org or by mail to the following address:
 
Critical Ecosystem Partnership Fund
Conservation International
Attn: Executive Director
2011 Crystal Drive
Suite 500
Arlington, VA 22202, U.S.A.
 
With regard to implementation of safeguards, local communities and other interested stakeholders may raise a grievance at all times to the applicant/grantee, the CEPF Secretariat, or the World Bank. Affected local communities should be informed about the provisions of CEPF’s Environmental and Social Management Framework, including its grievance mechanism. Contact information of the applicant/grantee, the CEPF Secretariat and the World Bank should be made publicly available. The grievance may be submitted to the applicant/grantee, and if the claimant is not satisfied the grievance may be submitted to the CEPF Secretariat directly at: cepfexecutive@conservation.org or by mail to the address above.

In addition, the World Bank has several mechanisms available to the public. These mechanisms include the Inspection Panel and the Department of Institutional Integrity (www.worldbank.org/integrity​), which investigates allegations of fraud and corruption related to World Bank Group-financed projects.